KEY RESPONSIBILITIES

Delivery Coordination & Scheduling

Plan and assign daily delivery routes and run sheets for in-house drivers and external logistics providers (e.g. LLM)

Sort, organise, and stage orders for driver handover — ensuring items are correctly grouped by route, driver, and delivery time window

Assist in physically loading and handing over items to drivers, which may involve lifting or carrying of floral arrangements, boxes, and equipment

Coordinate same-day and advance order deliveries, ensuring on-time fulfilment across all zones

Manage outlet delivery schedules for Cold Storage, retail partners, and walk-in collection points

Communicate time-sensitive changes or order amendments to drivers promptly

Driver Management & Administration

Conduct pre-shift briefings and issue daily run sheets, delivery manifests, and customer instructions

Track driver attendance, overtime, and delivery performance

Verify and process driver claims — cross-checking trip records, mileage, overtime, and allowances against run sheets and Detrack data

Identify and follow up on discrepancies in driver claims before submission to Finance

Prepare accurate monthly driver billing summaries for accounts processing

Support driver recruitment coordination and onboarding administration

Third-Party Logistics Liaison

Serve as the primary point of contact for external logistics partners

Monitor third-party delivery performance and escalate issues where necessary

Coordinate LLM driver briefings for peak-season operations

Systems & Documentation

Maintain accurate delivery records in Detrack and Business Central (BC)

Verify that delivery task completions are correctly captured and reconciled with order postings

Prepare operational reports, billing summaries, and delivery zone analyses

Peak Season & Event Support

Support large-scale operational planning for peak floral campaigns (Valentine's Day, Mother's Day, Christmas, etc.)

Coordinate part-timer logistics support and manpower deployment during peak periods

Assist with production floor coordination when required

REQUIREMENTS

Skills & Competencies

Proficient in Microsoft Excel and Word; experience with Detrack or similar delivery management systems is a plus

Strong organisational and multi-tasking skills; able to manage multiple delivery streams simultaneously

Good communication skills in English

Meticulous attention to detail in documentation and record-keeping

Ability to work under pressure and manage priorities during peak-season operations

Team player with a proactive, hands-on approach to problem-solving

Other Requirements

Willing to work on Weekends and public holidays during peak seasons

Able to perform manual tasks and able to lift or carry items as part of daily order sorting and driver handover duties

Working Hour: 9am-6pm

Can work at least 3 to 4 times a week

Interested applicants are invited to apply online with a comprehensive resume, stating qualifications, experience, current and expected salary to stephen.pang@fareastflora.com or via Quick Apply.

We regret that only shortlisted candidates will be notified.