We are hiring customer service officer


Job Description

Job Responsibilities

Coordinate with customers, warehouse operations, and freight forwarders to ensure smooth day-to-day operations.

Monitor and achieve operational KPIs while maintaining high service standards.

Maintain and verify cycle count records prepared by Customer Service Executives/Officers for audit compliance.

Investigate, reconcile, and resolve inventory discrepancies promptly.

Arrange shipment bookings and coordinate transportation logistics.

Process customer orders accurately and ensure timely fulfilment.

Prepare and consolidate monthly KPI reports.

Ensure Customer Service Executives/Officers submit KPI reports within the required timelines.

Maintain accurate inventory records and ensure consistency between internal systems and customers' Warehouse Management Systems (WMS).

Requirements

• Minimum 1 year of relevant experience

• Comfortable working in a warehouse environment

• Able to commit to rotating work schedules:


Alternate weeks (e.g. Wed–Sat / Thu–Sat or Sun–Tue / Sun–Wed)

Able to commit to 12-hour shifts

Interested applicants, please apply with your updated resume.


Benefits:

 SIGN ON BONUS $1,000 (after 6 months) , $1,000 (after 1 year)

Performance Bonus

Medical Benefits

Air-Conditioned Warehouse

Stable Career Opportunities


Immediate Hiring | Multiple Positions Available


Interested applicants, WhatsApp 88670881 to apply today!


Apply Now     Report

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