Responsibilities:
Able to handle over-the-counter transactions in an efficient and accurate manner.
Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
Prospect and introduce customers to the Bank's products and services.
Educate and migrate customers to use digital platform.
Manage customer wait time and service level.
Manage customer negative impact and complaints.
Operations & Financial
Perform all banking activities in accordance with the Bank's regulatory requirement.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to self and team effort by accomplishing related results needed.
Requirements:
Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
Highly adaptable and ability to deal with ambiguity.
Experience in delivering customer journeys, and digital features
Adept at use of data to drive productivity and performance.
Willing to work on weekends
Training will be provided
Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.
Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374
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