Customer Service Executive (Freight) - Up to $3,000 - Changi Airfreight - ALL WELCOME!

Location : Changi Airfreight (With WFH Flexibility to be discussed) 

Working hours : 5 Days Work Week – Monday to Friday: 8.30AM to 5.30PM 

Salary (commensurate with experience) : Up to $3,000 + AWS + Performance Bonus + 14 Days Annual Leave + Transport Allowance

Duration : Permanent 

Industry : Logistics

Responsibilities: 

Shipment Coordination & Execution

Manage end-to-end import and export operations, ensuring smooth execution of shipments.

Coordinate with airlines, shipping lines, trucking companies, and warehouse teams for cargo movement.

Monitor shipment progress and proactively address any issues or delays.

Customer & Stakeholder Management

Act as a key point of contact for clients, providing timely updates and addressing inquiries.

Liaise with customs brokers and regulatory authorities to ensure compliance with all import/export regulations.

Work closely with internal sales and finance teams to ensure accurate documentation and billing.

Documentation & Compliance

Prepare and verify shipping documents, including bills of lading, airway bills, customs declarations, and invoices.

Ensure adherence to local and international trade regulations and company SOPs.

Maintain accurate records of shipments, costs, and operational performance.

Problem-Solving & Process Improvement

Identify operational inefficiencies and propose improvements for better workflow and cost savings.

Handle exceptions and troubleshoot issues related to cargo handling, customs clearance, and documentation.

Requirements: 

Minimum 2 years of experience in freight forwarding or logistics operations

Proficiency in Microsoft Office and preferably in freight forwarding software

Strong understanding of import/export procedures, customs clearance, and trade regulations.

Hands-on experience working with shipping lines, airlines, and trucking vendors.

Email to: jeslyn@searchpersonnel.com.sg