Key Responsibilities
Business & Operations Performance
Prepare financial performance reports for assigned programs.
Customer Service Officer (Pharma MNCs, Temp/Perm) #HAC
Represent the company in client business and operations reviews, co-leading alongside the Program Manager.
Work with clients on new initiatives and close performance gaps.
Customer Service
Provide proactive and responsive communication to client queries.
Collaborate with internal stakeholders to maintain service excellence.
Operations & Order Fulfilment
Track and monitor clients’ KPIs, resolving gaps with internal teams (Logistics, Production, Quality).
Ensure orders are processed on time and shipments are picked up promptly with freight forwarders
Billing & Projects
Ensure timely and accurate billing to clients.
Participate in projects assigned by the Program Manager.
Requirements (Must-Have)
Diploma/Degree in Supply Chain & Logistics Management, Operations Management, or Engineering (Industrial Engineering preferred).
At least 2 years’ experience in an operational/3PL environment.
Proficiency in MS Office 365 (Excel & PowerPoint).
Interested candidates please to anna.chen@recruitexpress.com.sg
Anna Chen Jiaxin -R25157621
Recruit Express Pte Ltd
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