The Opportunity:

Permanent and full-time role

Work hours/days: Mon-Fri, 9am - 6pm

Work location: Central

Top-Tier Payments Firm

Adecco is partnering with top-tier Payments firm, and we are currently looking for a Business Operations Manager to join their business.

The Job:

Strategy & Business Operations

Partner with senior leadership to define and execute the strategic roadmap for the payments and operations business.

Lead market and growth strategy efforts, including pricing and monetization initiatives across multiple product lines.

Develop, track, and analyze KPIs to assess business performance and support data-driven decisions.

Conduct market research, competitive benchmarking, and financial modeling to evaluate new opportunities.

PMO Leadership & Governance

Lead the project management office (PMO), setting clear goals, KPIs, and development plans for the team.

Establish a consistent PMO framework to drive prioritization, alignment, and successful delivery of strategic projects.

Standardize project management methodologies, tools, and reporting processes to ensure execution excellence.

Manage project portfolio governance, including resource allocation, risk oversight, and stakeholder reporting.

Cross-Functional Execution

Drive key strategic and operational initiatives across multiple teams, including Partnerships, Product, Technology, Marketing, and Compliance.

Evaluate and enhance operational processes (e.g., transaction monitoring, fraud controls, and client onboarding) for greater efficiency and scalability.

Facilitate collaboration and resolve execution bottlenecks to ensure progress toward company goals.

Translate strategic priorities into actionable plans with clear milestones and ownership.

Stakeholder Management & Communication

Lead monthly and quarterly business reviews, delivering data-driven insights to senior management and key stakeholders.

Foster strong internal alignment and external partnerships to support initiative success.

Present strategic recommendations and performance updates clearly and persuasively to varied audiences.

Build and maintain trusted relationships across departments to drive effective execution

The Talent:

At least 8 years of experience in business operations, strategy, consulting, or corporate development, with a minimum of 4 years in an operational or executional role.

Minimum 3 years of experience managing PMO or project delivery functions, with demonstrated team leadership skills.

Proven ability to break down complex, ambiguous challenges into structured, actionable plans.

Strong familiarity with the payments and financial services landscape in Singapore/ASEAN (e.g., digital payments, cross-border transactions, financial regulation).

Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.

Next Steps:

Apply through this application or send your resume to Bryan.Thien@adecco.com in MS Word Copy.

[Please note only selected candidates will be contacted.]