Our client is a leading bank in the region
The Job
Responding promptly to customer call inquiries on general and enquiries
Communicating with customers through various channels
Acknowledging and resolving customer requests
Customer outreach to encourage use of digital services
Consistently deliver high quality service to customers to achieve total customer satisfaction without compromising risk standards
Collaborate with stakeholders to resolve customer queries and requests
Consistently meet the KPIs without compromising quality of service delivery
Adhere to professional standards of behavior & conduct
The Talent
No experience required
Prior experience in call centres or customer service is highly preferred
Patient, calm and passionate in assisting customers
Decent multi-tasking skills
A fast learner who can apply critical thinking skills and has good problem-solving skills
Next steps:
Drop your resume and contact us to follow-up, or send your resume to cecilia.sim@adecco.com
Email Topic: Apply Customer Service Representatives (Call Centre| Bank)
Cecilia Sim Xin Yang
EA License No: 91C2918
Personnel Registration Number: R22105099
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