Logistics Customer Service Executive (Air Freight Export/ MNC)

Responsibilities

Direct Contact with Customers with outstanding friendly and reliable service offered

Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

Check on the Export Documents Compliance when processing the export work order

Apply the correct export permit and other export custom processed on timely manner

To answers all call within 3 ringing tone (without fail)

Monitor the onboard status without fail and to informed customer on any irregularity

Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team

Always ensuring that the Airfreight rates apply is correct and updated.

Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

Ensure that all monthly customer report is submitted on timely manner without fail

Liaising with internal and external stakeholders for shipment status and handling

Ensuring all shipments are duly accounted and arranged as per SOP

Working with Sales / other function groups for special arrangements

Requirements

Minimum Diploma

2 years’ experience within the same industries / field

Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.