Location: Jurong East

Customer Service Officer (Order Processing / Lubricants / Chemical / Up to 4.5k)

Salary: Up to 4.5k + VB

Working hrs: Mon - Fri, 8.30am - 5.30pm

Job Descriptions

Handle local and overseas customers’ account.

Upon receipt of customers’ orders, issue sales order form and key in sales order into system.

Raise purchase requisition when necessary.

Liaise with Purchasing/Production/Store on stock availability and plan delivery schedules.

Inform customers with regard to delivery dates.

Make booking with transporter or forwarder for outgoing shipment.

Get and confirm flight/vessel details, fax/inform them customers.

Check with Store personnel on whether the outgoing shipment has been picked up by the forwarder.

Follow up customers’ past due orders, overdue accounts receivable and highlight the matters to Customer Service Manager.

Apply certificate of origin and print certificate of analysis, when necessary.

Attend customers’ enquiries and mail original invoices to customers.

Submit insurance declaration form (open marine policy) to the insurance company.

Prepare documents on TRADENET.

Verify with Accounts Department regarding freight invoices.

For courier service, type consignment note and call for collection.

Report any short shipment, damaged or missing cargo to Logistics & Distribution Manager for claim against insurance company.

Ensure smooth flow of outgoing shipments

Maintain and update all relevant documentations for outgoing shipments. Provide track and trace visibility shipment status to customers should that not able to derive in shipment reports. Update respective customer for the status of orders, highlight if any risk of stock-out, short, expire, etc

Monthly reporting and pricing matter

Assist in answering telephone calls

Any others tasks as and when assigned by Management.

Requirements:

Minimum 5 years of experience in customer service / sales support role

Experience in oil & gas / chemical industry is preferred

Able to commence work in Feb 2026

HOW TO APPLY

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431