Urgent !!! Key Account Manager (IT Solutions, Cybersecurity)

Highlights:

Permanent job opportunity

5 days work week, normal office working hour

Great remuneration & benefits

Great career progression

Location: Ubi

Responsibilities:

Handle inquiries and requests from customers and address their needs.

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs.

Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis.

Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment.

Generate progress reports for clients and management within the company.

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

Forecast and track key account metrics.

Collect and analyse data to learn about customer behaviour.

Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly.

Act as a customer advocate with a focus on improving the buying experience.

Monitor and analyse customer’s usage of our product and solution.

Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships.

Requirements:

Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.

Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred.

Have strong network and cyber security in the enterprise and government sector as well as in local IT market.

Critical thinking and problem-solving skills.

Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.

Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail.

Proven track record of meeting or exceeding quotas and receiving positive customer feedback.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to dicksern@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information.

Last drawn salary

Expected salary

Notice period

Reason for leaving

We regret only shortlisted candidates will be notified.

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EA Personnel: Lim Dick Sern (Dick Sern)

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