The Opportunity:
Adecco is partnering with a pharma MNC to search for a Customer Service Operation Associate (Korean Speaker).
Role will start off as a contract assignment.
The Job:
Responsibilities:
End-to-End Process Management: Oversee the entire operational process, ensuring timely delivery and resolving any issues from product request through finished product delivery.
Product Request: Verify feasibility of Apheresis pick-up dates, monitor Product Request Form approvals, and issue Order Confirmations.
Apheresis Coordination: Place dewar orders, monitor export documents, ensure timely submission and approval of Apheresis Data Forms, track dewar delivery and pick-up, and update Salesforce and SAP Cloud Platform.
Manufacturing Oversight: Track product receipt at the plant, monitor Day 0 manufacturing start, and send Harvest notifications.
Finished Product Shipment: Monitor product shipment, share volume and invoice details, notify sites, and track delivery to ensure completion.
Infusion Monitoring: Track updates to the actual infusion date and time in CellChain.
The Talent:
Previous customer service experience preferred.
Strong administrative skills and familiarity with systems/IT.
Ideally 3-5 years of experience, preferably in healthcare or pharmaceutical operations.
Next Step:
Send your updated cv at JiaYi.Lim@adecco.com
Email Subject: Customer Service Operation Associate (Korean Speaker)
Only shortlisted candidates will be contacted
Lim Jia Yi
EA License Number: 91C2918
Personnel Registration Number: R24119814
Lim Jia Yi
EA License No: 91C2918
Personnel Registration Number: R24119814
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