Location: Geylang Bahru (near MRT)
Duration: 1 year contract (Renewable)
Customer Care Officer (Whatsapp/ Livechat) - up to $2900 + Bonus
Working Hours: Monday – Friday (8am – 5pm/ 8.30am – 5.30pm/9am – 6pm/10am – 7pm) + Alternate Saturday (8am – 12pm/ 8.30am – 12.30pm/ 9am – 1pm)
Salary: $2500 - $2900 (Depending on experience) + up to 3 months bonus
Job scope
Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
Simultaneously handle multiple chats
Provide appropriate solutions and alternatives timely to meet the KPIs.
Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
Payment arrangement (dunning block, instalment plan, payment deferment etc.)
Other ad-hoc duties as assigned
Requirement
At least 1 years of relevant work experience in customer service and handling chat enquiries
Strong customer service skills
Excellent communication, written and interpersonal skills
Interested applicants kindly Contact Rudy at 88475776 or click APPLY NOW
*We regret to inform you that only shortlisted candidates will be notified
Rudy Lee (R24122490)
RecruitFirst Pte Ltd (E.A.13C6342
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