The Opportunity

Adecco is partnering our client, a renowned US Tech MNC, to search for an Operations Support Specialist.

The ideal candidate will thrive in a technical operations environment, providing quality operational support across telecom systems, vendor management, and service request handling.

The Talent

2-4 years of experience providing operations support in a technical or telecom environment

Strong understanding of operational metrics and key performance indicators (KPIs) to measure team success

Demonstrated creative problem-solving approach with the ability to analyse and interpret data

Experience with SQL or similar analytical tools is beneficial (for analysing operational datasets and identifying trends)

Customer-oriented mindset with strong empathy and service focus

High attention to detail, with the ability to execute standard workflows while adapting to process changes when necessary

Proven ability to multitask and prioritise in a fast-paced environment

Collaborative team player with a "get it done" attitude

Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team

Excellent verbal and written communication skills with strong attention to detail

The Job

Review operational issues and determine whether a technical solution or process correction is required; identify opportunities to improve business practices and internal processes

Track and report on operational performance for the team; conduct regular data analysis to identify trends and areas for improvement

Monitor and manage daily telecom service requests and support tickets; facilitate daily standups for prioritisation and triage

Assist in preparing business review content for leadership meetings

Ensure the team adheres to established processes and protocols; proactively highlight deviations that affect quality of support internally and with vendors

Identify and address roadblocks or issues that may impact operations

Support daily handover activities between different regions

Coordinate preparation of regional monthly meeting content

Coordinate customer notifications related to service matters and product/version changes

Document learnings and share operational insights with cross-functional teams

Next Step

Send your updated resume to: jason.lew@adecco.com

We regret to inform that only shortlisted candidates will be contacted

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435