We are looking for Call Center/Customer Service Executives.

Job Responsibilities:

Deliver excellent customer support across all communication channels, including phone and email.

Identify customer needs by researching issues and providing effective, strategic solutions while addressing any concerns or confusion.

Ensure first-contact resolution where possible, and coordinate follow-ups with service partners and internal teams to achieve timely case closure in line with service standards.

Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.

Build strong, long-term customer relationships by consistently going the extra mile to achieve high customer satisfaction.

Perform any other duties assigned by management in support of operational effectiveness and continuous improvement of the Quality Management System.

Job Requirements:

Min GCE ‘O’ Level or Higher NITEC with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment.

Proficient in MS Office applications with excellent keyboard skills

Possess good customer handling skills with a positive mindset

Team player who is able to adapt in a fast paced environment

Strong time management skills and motivation to exceed expectations.

Comfortable working with computers and multiple systems.

Working Hours & Salary:

8am - 5.30pm (Monday - Friday)

Location - Bedok

$12/Hour

AL & ML after 3 months of commitment

For faster application:

Email Gabriel Tang with your resume at gabriel.tang?cornerstoneglobalpartners.com

If you believe you fit the requirements for the role, please click "Apply Now" or drop an email directly quoting the job title.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified. The information provided is for recruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA License Number: 19C9859) is an affirmative equal-opportunity employer and recruitment firm. We evaluate qualified applicants without regard to race, colour, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Tang Wei Qiang (Gabriel) 

EA Registration Number: R2197120

Cornerstone Global Partners Pte Ltd (EA License: 19C9859)