Key Responsibilities:

Frontline Patient Services Support

Support the patient services team, ensuring the delivery of a warm, professional, and consistent service experience.

Assist patient flow, scheduling, and coordination of care.

Resolve patient inquiries and service issues, maintaining the highest standards of care.

Operations & Process Excellence

Prepare and improve existing workflow. This includes creation of Standard Operating Procedures (SOPs) to support efficient clinical operations.

Introduce systems (including automation) and process improvements that enhance both efficiency and patient satisfaction.

Collaborate across departments (admin, finance, clinical support) to ensure smooth operations.

Quality, Compliance & Safety

Ensure compliance with the Ministry of Health (MOH) regulations and internal quality standards.

Assist readiness for audits, inspections, and equipment maintenance.

Support emergency and crisis management protocols.

Financial & Resource Support

Align day-to-day decisions with the clinic’s financial objectives.

Support scheduling, manpower allocation, and space utilisation effectively.

Support billing processes and cost optimisation initiatives.

Project & Change Support

Drive improvement initiatives and operational projects.

Support new service launches and facility expansion projects.

Provide clear updates and reports to senior support.

Procurement & Inventory

Support procurement and supplier relationships, may include contract negotiations.

Ensure optimal inventory levels and utilisation.

Team Development & Training

Conduct training programs to strengthen patient service and operational standards.

Support staff and build a positive, accountable team culture.

Requirements:

Min Bachelor’s degree (Healthcare, Business, Support, or related field).

Able to start within a short notice period

Interested candidates please send your resume to wendykhoo@recruitexpress.com.sg