Sales Coordinator/Service Admin

Location: Near Tuas West Road MRT

Working hours: 5 days, Monday to Friday (8.30am to 5.30pm)

Salary (commensurate on experience): Up to $4,000 + AWS + Variable Bonus + Medical

Duration: Permanent 

Industry: Manufacturer

Main Responsibilities:

Responsible for processing of customer enquiry through emails and phone calls & liaise with customers on their service enquiries

Provide information in answer to inquiries about accounts, products and services to the customers Liaise with customers on fulfillment discrepancies

Handling and resolve customer complaints concerning billing rendered or services

Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary

Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.

Handling Purchasing matter as per customer enquiries & ensure assigned vessels are monitored constantly

Taking extreme care when assigned engineers onboard executing jobs

Spare used by engineers onboard must always be approved by customers.

Take responsibility to finalize jobs once engineers with reports

Requirements:

Minimum Diploma in Electronic & Electrical/Business

Minimum 1-3 years working experience in Marine Industry preferred

Existing Service Engineer shall be promoted (Indoor promotion) to Service Coordinator after 2 years’ service with the Company.

Leadership skill on allocation of Service Engineer for job assigned

Email to joie@searchpersonnel.com.sg