Role Description

The personnel shall be competent in providing customer service, as well as general administrative and operational support, to ensure the smooth running of school operations. The required services include the following:

Front Desk – General Office Duties:

• Maintain a neat and organised reception or counter service area

• Greet and assist all visitors (including students, parents, staff, guests, and suppliers) professionally, whether in person or over the phone. Take accurate messages and direct individuals to the appropriate staff members or locations as necessary.

• Attend to sick or injured students by:

o Assisting them to the sickbay, o Providing basic care and supervision,

o Maintaining sickbay cleanliness and student injury records,

o Processing early dismissals for unwell students, and

o Contacting parents or guardians when required.

• Manage the recordings of lost and found items

• Handle incoming/outgoing mails and assist with dissemination of documents to students/parents

• Maintain proper record of key issuance to students and contractors

Administrative and Operational Support:

• Update and maintain staff contact list and movement chart for dissemination and to be displayed outside HOD and Staff Rooms.

• Assist with updating of pigeonholes in the General Office and outside HOD and Staff Rooms on a monthly basis.

• Assist to prepare and issue letters or certificates for student-related matters

• Notify teachers of their relief duties during school term

• Print and issue name tags for teachers/visitors

• Some knowledge and adherence to emergency protocols.

• Support administrative staff during peak periods

• Other duties such as track bus requests, booking of facilities, photocopying, filing, scanning, data-entry, etc. whenever assigned.

The job scope will be reviewed periodically as part of overall resource planning and deployment. Additional duties may be assigned by the Admin Manager and School Leaders as necessary.

The deployed personnel must be adaptable, willing to multi-task, and able to work both independently and as part of a team.

Qualification and Skill

The Personnel shall minimally have the following qualifications and experience:

• Singapore-Cambridge General Certificate of Education (GCE) Normal (Academic/Technical) level (3 subjects including English)

• 3 years’ counter service with administration experience in a school environment. Prior working experience in a secondary school setting will have added advantage.

The Personnel should preferably have the following skills and knowledge:

• Proficient in MS Office applications

• Those with First Aid knowledge is preferred. Those trained in First Aid will have added advantage.

• Good interpersonal and communication skills

• Good team player and high level of initiative