Customer Service Executive


Job Description

Key Responsibilities


Order Management: Process customer sales orders and issue vendor purchase orders.


Logistics Coordination: Arrange local, import, and export shipments with freight forwarders.


Customer Support: Resolve delivery delays, pricing queries, and order discrepancies.


Documentation: Prepare delivery orders, packing lists, and commercial invoices.


Inventory Tracking: Monitor stock levels and update enterprise systems accurately.


Client Onboarding: Walk new clients through order placement procedures, delivery timelines, and payment terms.


Proactive Account Check-ins: Conduct regular follow-up calls with key clients to gather feedback on service quality.


Key Account Support: Dedicated handling of high-priority corporate accounts to ensure hyper-personalized service delivery.


Job Requirement:


Minimum Nitec/Diploma in any field with at least 2 years of similar experience or Diploma in Business/Supply Chain related courses.


Good communication and customer service skills.


Computer literacy (Microsoft Office).


Positive attitude and willingness to learn.


Able to multitask and work in a fast-paced environment.


Experience in Service Industry is an advantage but not required.




Interested applicants, please submit here or email your updated resume to avril@recruitexpress.com.sg



AVRIL CHUA SWEE HONG


CEI: R1103862


Company Reg. No. 200412473D || EA Licence No. 13C6614


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