Customer Service & Sales Operations Executive

Location : Macpherson Road

Working hours : Monday to Friday 8.30 a.m. to 5.30 p.m.

Salary (commensurate with experience) : Basic salary: S$3,500–S$3,800 per month + AWS + Discretionary Performance Bonus + 14 Days Leave

Duration : Permanent

Industry : Specialty Chemicals

Main Responsibilities

Handle customer enquiries, complaints and feedback, ensuring timely resolution.

Prepare quotations and follow up on customer orders.

Manage the full order fulfilment process, from order confirmation to delivery.

Resolve order discrepancies and provide customers with delivery updates.

Coordinate stock availability, delivery schedules and inventory planning with Supply Chain and Logistics.

Issue purchase orders to suppliers and monitor incoming shipments.

Support customers in the performance products, polymer, aerospace and composites sectors.

Maintain strong relationships with key customers and understand their business needs.

Review customer forecasts and maintain appropriate inventory levels.

Maintain product price lists and prepare sales reports.

Support Finance with invoice submissions and outstanding payment follow-ups.

Analyse customer feedback and recommend improvements to service standards and workflows.

Ensure compliance with AS9120, ISO 14001 and established company procedures.

Perform other ad hoc duties as assigned.

Requirements

Diploma or equivalent qualification.

At least 1–3 years of relevant customer service, order processing or sales support experience.

Good understanding of customer service practices; polymer or related industry experience is advantageous.

Strong communication and interpersonal skills.

Able to handle challenging customer situations professionally and diplomatically.

Proficiency in SAP Business One is preferred.

Email to: diana@searchpersonnel.com.sg