The Opportunity:

Adecco is partnering with an established organisation within the FMCG sector to hire an Order Management / Customer Service to support its growing operations in Singapore.

This role will manage B2B customer orders from order receipt through fulfilment, while coordinating closely with internal teams to ensure accurate and timely delivery.

Employment Type: Permanent, Full-Time

Location: West Region

Working Hours: 5.5-day work week

Salary Package: Up to $5,000 + Performance Bonus

The Job:

Manage and process customer orders, ensuring accuracy of pricing, quantities and delivery requirements

Coordinate order fulfilment and deliveries with Sales, Warehouse and Logistics teams

Respond to customer enquiries on products, pricing, availability, lead times and order status

Prepare quotations and relevant customer/order documentation as required

Handle order discrepancies, returns, exchanges and post-delivery customer matters

Process system and administrative transactions relating to order fulfilment, invoicing and delivery

Support customer service and order management process improvements where applicable

The Talent:

Minimum 2-4 years of B2B Customer Service, Order Management, Sales Support or Order Fulfilment experience, preferably within FMCG

Hands-on experience in customer order processing and coordination with warehouse/logistics operations

Experience with ERP systems such as SAP will be advantageous

Proficient in Microsoft Office, particularly Excel

Strong communication and stakeholder management skills

Detail-oriented, customer-focused and able to manage multiple priorities in a fast-paced environment

Process or workflow improvement experience will be an added advantage

Next Steps:

Prepare your updated resume and apply via this application or send your resume in MS Word format to vanessa.lew@adecco.com. We look forward to connecting with you.

Only shortlisted candidates will be notified.