We are representing a global organisation within the Oil & Gas industry seeking a Customer Service Specialist to support its Singapore operations. This role is responsible for managing key accounts and ensuring smooth execution across the full order-to-delivery cycle in a dynamic, time-sensitive environment.

Role Overview

You will be the primary point of contact for assigned accounts, handling customer enquiries, coordinating order fulfilment, and ensuring timely and accurate delivery. This role requires strong responsiveness, attention to detail, and the ability to manage shifting priorities in an operationally intensive setting.

Key Responsibilities

Manage customer enquiries related to product availability, pricing, delivery timelines, and surcharges

Partner closely with Sales teams to align on pricing, supply, and payment terms for each account

Oversee the full order-to-delivery process, ensuring seamless coordination with customers, internal teams, and logistics partners

Handle delivery planning and execution, adapting to changes and providing practical solutions where needed

Perform order follow-ups, including documentation for invoicing and monitoring outstanding payments

Build and maintain strong customer relationships, tracking account performance and addressing any changes or issues

Ensure adherence to internal processes, quality standards, and compliance requirements

Contribute to continuous improvement initiatives within customer service and operational processes

Requirements

Diploma or Degree in Business, Supply Chain, or a related field

Minimum 5–7 years of experience in customer service, sales support, or supply chain operations

Proven experience managing full-cycle order fulfilment and order management

Strong communication and stakeholder management skills

Proactive, solution-oriented, and able to work independently

High attention to detail with strong organisational skills

Proficient in Microsoft Excel and other MS Office applications

Experience in Marine, Oil & Gas, or related industries is advantageous

Other Information:

Working Location: West ( Company Transport Provided )

Working Hours: Monday to Friday, 9:00AM to 6:00pm

 submit your resume to gerry.seet@cornerstoneglobalpartners.com