Customer Service Executive (Freight Forwarding/ Sales Support)
Location: Bukit Merah
Working Hours: 5 days, 8.30am to 5.00pm
Salary: Up to $4,500 + Variable Bonus
Employment Type: Permanent
Industry: Freight Forwarding / Logistics
Responsibilities:
Manage customer enquiries and provide timely, accurate shipment updates.
Coordinate bookings, shipping documentation and operational follow-up with internal teams, overseas partners and service providers.
Monitor shipment progress, resolve service issues promptly and maintain accurate records.
Support day-to-day sales activities, including preparing sales materials and following up on customer enquiries.
Work closely with the Billing Team to confirm payment receipt and follow up professionally on outstanding invoices.
Assist colleagues when needed to ensure customers receive consistent service.
Requirements:
At least 2 years’ relevant customer-service experience in logistics or freight forwarding.
Working knowledge of shipping documentation, Incoterms and customs processes.
Strong communication, coordination and multitasking ability in a time-sensitive environment.
Careful, responsible and cooperative working style.
Proficient in Microsoft Office. Diploma or degree in Logistics, Supply Chain or a related field is advantageous.
Ability to communicate in English and Mandarin, both written and spoken, to handle business correspondence, quotations, service updates and follow-up communication with an existing customer group that primarily communicates in Mandarin.
Email to: William.ow@searchpersonnel.com.sg
| 1) Never Pay to someone for a job, test or interview. Be aware, if they ask you for job processing fees, training fees or advance payment to make your job secure, etc. |
| 2) Don't Share your personal bank details in any case. |
| 3) If anyone asks money for a job on jobsinsingapore.in please report us. |