The Job
Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Responding promptly to customer inquiries through various channels on general and transactional enquiries
Customer outreach to encourage the use of digital services.
To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
Office Location:East/ West
2 months of training will be provided
The Talent
Diploma or equivalent experience in financial/ payment industry
Able to multi-task while speaking to customers
Experience in customer service/ customer facing roles
Call centre experience highly preferred
Next Step
Drop your resume and contact us to follow-up, or send your resume to isaac.tanye@adecco.com
Email Topic: Customer Service (Call Center)
Only shortlisted candidates will be contacted
Isaac Tan Yang En
EA Licence No: 91C2918
Personnel Registration No: R24123927
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