Job Description
Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
Perform outbound calls to users who leave callback.
Next Step
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
Send your resume to jayden.tan@adecco.com
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