The Opportunity:

Our client is a global company providing solutions for industrial and material handling, serving customers across various regions. They are looking for a Customer Service Supervisor to lead and manage a small team. This role oversees end-to-end customer service and order fulfilment activities, ensuring accurate processing, timely delivery, and a high level of customer satisfaction.

Location: East

Working hours: Monday - Friday, 9am to 6pm

Salary Package: up to $4500+ AWS + VB

The Job:

Lead Customer Service & Order Fulfilment Operations- Oversee end-to-end order processing from quotation to invoicing and delivery, ensuring accuracy, timeliness, and a smooth customer experience in a B2B environment.

Supervise Cross-Functional Support Teams- Manage and coach a small team covering customer service, procurement coordination, and warehouse operations to ensure seamless day-to-day execution.

Support Pricing, Systems & Digital Process Improvements- Maintain pricing and customer data within ERP/CRM systems, while supporting ongoing system enhancements, digital tools adoption, and workflow efficiency improvements.

Manage Inventory, Logistics & Supply Coordination- Oversee inventory accuracy, warehouse activities, and inter-company or supplier coordination to ensure stock readiness, cost control, and on-time fulfilment.

Partner with Sales & Regional Stakeholders- Work closely with sales and finance teams to support billing readiness, forecasting accuracy, and service performance aligned with commercial objectives.

The Talent:

Min. 5 years of relevant experience in customer service or order-to-cash operations supporting B2B clients

Proficiency in import/export documentation and inventory management

Strong understanding of order management systems (ERP), CRM tools, and pricing controls

Next Steps:

Please prepare your updated resume and email it to Weiling.chua@adecco.com

We regret that only shortlisted candidates will be notified.