Job Description :
Handle incoming phone calls and emails professionally, accurately, and promptly.
Act as the first point of contact for customer enquiries, feedback, complaints, and service requests.
Deploy the appropriate contractor, technician, or internal team in accordance with approved procedures, service level requirements, and escalation guidelines.
Accurately capture all call, email, and case details in the designated system.
Follow up on outstanding cases and take action where delays or issues are identified.
Other ad hoc duties
Job Requirements :
Strong verbal and written communication skills
Customer-oriented mindset with good problem-solving ability
Able to work any 5 days of the week
Able to commit long term
Salary Package & Working Location/Hours :
$2600 Basic
Woodlands
Annual Leaves & Medical Leaves
For faster application:
Email Lai Siyi with your resume at siyi.lai?cornerstoneglobalpartners.com
Lai Siyi
Cornerstone Global Partners
EA No : 19C9859
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