The Opportunity

Adecco is partnering with a leading global technology company to search for a Billing Customer Service Specialist.

This role is a contractual assignment with an initial tenure of 12 months.

The position follows a hybrid work arrangement with regular office hours, based at CBD.

Candidates who are immediately available/able to start work within short notice will be preferred.

The Talent

Minimum 1+ year of experience in billing support, payment operations, or finance-related customer service

Experience in a technology or SaaS environment is highly preferred

Excellent written and verbal communication skills in English and Mandarin

Mandarin speaking proficiency is required to support stakeholders/customers/partners who are only able to speak mandarin.

Bachelor's degree or above, preferably in Finance, Accounting, Business, or a related field

Strong analytical and problem-solving skills with high attention to detail

High level of empathy and professionalism when handling sensitive financial conversations

Ability to manage high volumes of inquiries in a fast-paced environment

High integrity and discretion in handling confidential financial information

Experience with payment gateways (e.g. Stripe, PayPal) and subscription-based billing models will be an advantage

The Job

Serve as the primary point of contact for billing-related inquiries, including payments, refunds, and subscriptions, across email, chat, and other channels

Investigate and resolve payment discrepancies, transaction failures, and billing issues by working with internal systems and external payment partners

Clearly communicate billing policies, subscription details, and financial information to customers and partners

Analyze trends in billing-related feedback to recommend improvements to processes, systems, and user experience

Collaborate with finance, engineering, sales, and other cross-functional teams to resolve complex billing cases

Manage internal and external stakeholders, supporting both customers and business partners

Next Step

Email Subject: Apply- Billing Customer Support Specialist

Send your updated resume to: jason.lew@adecco.com

We regret that only shortlisted candidates will be contacted.

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435