It is an opportunity for an experienced Customer Service Officer to join their team
MNC|Bank
The Job
Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
Ability to understand customers' needs and provide appropriate solutions and attention
Identify cross-sell opportunities during customer interaction
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
Solicit customers' feedback and identify problem trends for improvement actions
The Talent
No experience required
Prior experience in call centres or customer service is highly preferred
Comfortable to be in a call centre role
Committed and focused
Strong communication skills
Adaptable and a fast learner
Strong customer centricity
Must be comfortable with shift work and weekends
Next Steps
Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.com
Email Topic: Customer Service Officer
Only shortlisted candidates will be contacted
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