Key Responsibilities:

• Attend to all customers enquiries via all modes of communication

• Plan events with attention to details, requirements and limitations

• Work closely with all departments including Outlet, Security and Marketing team to ensure success.

• Understands each venues characteristics and amenities

• Understand each department’s SOP/rubrics and offerings

• Coordinate and oversee all outlet/events operations, including pre and post.

• Prepare program/event rundowns for all stakeholders

• Troubleshoot and problem-solve immediately when necessary

• Produce and maintain venues hire decks and related documents such as service contracts, sales and cost breakdown as well as database

• Review quotes and spending, revising quoted figures accordingly when necessary

• Analyse program/event performance and feedback to identify areas of improvement and expansion

• Post-event client management/service recovery when required

• Other ad-hoc duties as required, applicable across all regions.

Min Diploma with Customer Service/Hospitality/Service experience

Interested candidates who wish to apply for the position, please email us an updated copy of your resume in MS Word format to avril@recruitexpress.com.sg

AVRIL CHUA SWEE HONG

CEI: R1103862

Company Reg. No. 200412473D || EA Licence No. 13C6614