Adecco is partnering with a premier full-service private aviation company in search of a FBO Operations Manager to support their business expansion. This role is responsible for managing day-to-day ground handling and flight concierge services, ensuring seamless operations, high service standards, and full compliance with aviation regulations.

The Job:

Lead and manage ramp and flight operations teams, including staffing, training, scheduling, and performance management

Oversee end-to-end ground handling activities, ensuring efficiency, safety, and exceptional customer service

Act as the main liaison with airport authorities, regulatory bodies, and third-party service providers

Drive operational excellence through process improvements, audits, and quality management initiatives

Handle customer escalations and ensure service recovery and satisfaction

Maintain and enforce Standard Operating Procedures (SOPs) and ground operations manuals

Lead Safety Management System (SMS) and Emergency Response planning

Ensure compliance with aviation regulations and standards (e.g., IS-BAH, ISAGO)

Support audits, inspections, and continuous safety improvements

Promote a strong safety culture across all operational activities

The Talent:

Bachelor's degree in Business Administration, Operations Management, Aviation, or a related field.

7-8 years of progressive management experience, with a strong track record in business operations and financial performance.

Demonstrated excellence in customer service and customer-facing operations, with a commitment to service quality.

Deep industry knowledge and end-to-end understanding of business processes within aviation or related sectors.

Outstanding communication, interpersonal, and relationship management skills, including professional sales capability.

Next Steps:

Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.

Apply through this application or send your resume to huiyang.loo@adecco.com in MS Word Copy. We'd love to hear from you!

We regret that only shortlisted candidates will be notified.