Customer Service Executive -SAP
Location: Tuas (3 bus stops from Joo Koon MRT)
Working hours: 5 days, Monday to Friday (8.00am to 5.00pm)
Salary (commensurate on experience): Up to $4500 + 14 days annual leave + Variable Bonus +Medical claim
Duration: Permanent
Industry: Manufacturer
Main Responsibilities:
Process sales and service orders in SAP/Resolv accurately and on time.
Ensure all supporting documents (quotes, POs, DOs) are properly filed and updated.
Track and follow up on open orders, deliveries, and service jobs.
Serve as the main point of contact for customers and distributors on order status and service updates.
Coordinate with Service, Sales, and Accounts teams to resolve issues promptly.
Manage warranty or repair documentation.
Work with the Service team to arrange shipments, packing lists, and on-time deliveries.
Monitor stock levels for common parts and assist in procurement coordination.
Maintain and update records in SAP/Resolv for customer accounts and parts transactions.
Support process improvement and system enhancement initiatives.
Prepare quotations, sales acknowledgements, and backorder reports.
Assist in ISO/BizSAFE audits and handle general administrative support for the CS and Service teams.
Requirements:
Diploma or higher in Business Administration, Logistics, or related field.
Minimum 2–3 years of experience in customer service, order processing, or administrative roles.
Experience in engineering, manufacturing, or service-based industries preferred.
Proficient in SAP/ERP systems and Microsoft Office (especially Excel).
Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
Email to joie@searchpersonnel.com.sg
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