5days office hours, alt sat half day morning
Manage customer’s enquiries from our digital platform and ensure customer enquiries are resolved to achieve customer satisfaction
Simultaneously handle multiple chats
Provide appropriate solutions and alternatives timely to meet the KPIs.
Handling customer's enquiries and complaints
Payment arrangement (dunning block, instalment plan, payment deferment etc.)
Other ad-hoc duties as assigned
Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
Ensure effective and timely follow-up as promised to customers / financial representatives
Assess appeals and put up recommendation to Managers/Head/HOD
Perform additional or overtime duties during operational exigencies when required
Assist with ad-hoc initiatives/projects when delegated by management
Interested candidates, please send in your resume to jonathanlim@recruitexpress.com.sg
Jonathan Lim Yu Xiang
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R22110657
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