Adecco is partnering with a leading global technology company to search for a Billing Customer Service Specialist.
The position follows a hybrid work arrangement with regular office hours, based at CBD.
Candidates who are immediately available/able to start work within short notice will be preferred.
The Talent
Min Bachelor's degree
Minimum 1+ year of experience in billing support, payment operations, or finance-related customer service
Experience in a technology or SaaS environment is highly preferred
Excellent written and verbal communication skills in English and Mandarin
Mandarin speaking proficiency is required to support stakeholders/customers/partners who are only able to speak mandarin.
Strong analytical and problem-solving skills with high attention to detail
High level of empathy and professionalism when handling sensitive financial conversations
Ability to manage high volumes of inquiries in a fast-paced environment
High integrity and discretion in handling confidential financial information
Experience with payment gateways (e.g. Stripe, PayPal) and subscription-based billing models will be an advantage
The Job
Serve as the primary point of contact for billing-related inquiries, including payments, refunds, and subscriptions, across email, chat, and other channels
Investigate and resolve payment discrepancies, transaction failures, and billing issues by working with internal systems and external payment partners
Clearly communicate billing policies, subscription details, and financial information to customers and partners
Analyze trends in billing-related feedback to recommend improvements to processes, systems, and user experience
Collaborate with finance, engineering, sales, and other cross-functional teams to resolve complex billing cases
Manage internal and external stakeholders, supporting both customers and business partners
Next Step
Email Subject: Apply- Billing Customer Support Specialist
Send your updated resume to: jason.lew@adecco.com
We regret that only shortlisted candidates will be contacted.
Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435
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