? Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate
and prompt manner
? Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
resolution with good closure
? Update complete and accurate information on customer interaction in the Customer Relationship
Management (CRM) system
? Ensure effective and timely follow-up as promised to customers / financial representatives
? Assess appeals and put up recommendation to Managers/Head/HOD
? Perform additional or overtime duties during operational exigencies when required
? Assist with ad-hoc initiatives/projects when delegated by management
Our Requirements
? Min Diploma/degree holder qualifications with relevant experience
Interested candidates, please send in your resume to jonathanlim@recruitexpress.com.sg
Jonathan Lim Yu Xiang
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R22110657
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