We are hiring a Senior Airfreight Customer Service Executive to be based at Changi Cargo Complex, supporting operations within the freight forwarding and warehousing industry. This is a permanent position with a 5.5-day work week (Mon–Fri 9am–6pm, alternate Saturdays 9am–1pm), offering a competitive salary package with performance-based bonuses, making it ideal for experienced professionals seeking stability and growth in airfreight operations.

What You’ll Be Doing

• Act as the main liaison for key clients, addressing airfreight enquiries and service requirements.
• Prepare and manage quotations for RFQs, ad-hoc requests, and project shipments with competitive pricing strategies.
• Liaise with airlines, co-loaders, and vendors to secure favorable rates and ensure cargo space availability.
• Monitor and follow up on quotations to drive successful conversion into confirmed shipments.
• Share market intelligence such as pricing trends, cargo capacity, and peak season updates with clients and internal stakeholders.
• Coordinate with operations, warehouse, and finance teams to ensure seamless execution of shipments.
• Partner with the Sales/SOE team to support account management and business development initiatives.
• Track shipment progress and proactively resolve any issues or exceptions that arise.
• Maintain accurate and updated records in systems such as Shipthis.
• Provide guidance and support to junior team members when required.

What We’re Looking For

• Minimum 5 years of relevant experience in the airfreight or freight forwarding industry.
• Solid knowledge of airfreight operations, pricing methodologies, and airline coordination processes.
• Demonstrated experience in managing quotations and delivering strong customer service.
• Familiarity with Singapore Customs procedures, including XO and OD permits, is advantageous.
• Ability to work independently while effectively managing key client accounts.
• Strong communication, negotiation, and problem-solving capabilities.
• Proficiency in Microsoft Office and logistics management systems.

Note for Applicants

• Only shortlisted candidates will be contacted, typically within 4 days.
• Applications can be made via the job portal or by emailing your resume (as an attachment) to enquiry@erast.?com.?sg with 4PwJ85 in the subject line.

Job Types: Permanent, Full-time

Pay: $3,500.00 - $4,500.00 per month

Experience:

• airfreight customer service: 5 years (Preferred)
• freight forwarding: 5 years (Preferred)

License/Certification:

• permanent working rights with no restrictions in singapore (Preferred)