PART-TIME CALL CENTRE EXECUTIVE | $13.53/HR | GOVERNMENT PROJECT

Virtual Interview | 3-Month Contract | Rotating Shifts | Location: Woodlands

Salary & Benefits:

$13.53/hour

Double pay on Public Holidays

Government project exposure

Potential contract extension based on operational needs

Working Hours: 4 days per week (including weekends & PH)

Rotating shifts:

7:00am – 1:00pm

5:00pm – 11:00pm

Shift timings may vary between 7am – 11pm based on operational needs

Must be able to commit at least 6 weekends per month

Job Responsibilities:

Handle incoming calls and emails professionally

Assist customers with enquiries, feedback, complaints, and service requests

Coordinate deployment of contractors and internal teams

Update and maintain accurate case records in the system

Follow up on unresolved cases and ensure timely closure

Support additional operational duties when assigned

Requirements:

Strong customer service and communication skills

Good problem-solving ability

Able to commit minimum 3 months

Comfortable working rotating shifts, weekends, and public holidays

Prior call centre experience is an advantage