Attend to inbound and/or outbound customer calls professionally
Handle customer enquiries, feedback, complaints, and requests promptly
Provide accurate information on products, services, billing, or procedures
Follow up on unresolved issues and ensure timely resolution
Record and update customer interactions in the system accurately
Escalate complex cases to relevant departments when necessary
Meet service standards, response times, and KPIs
Maintain professionalism and good customer relationships at all times
Assist with administrative and documentation duties when required
Support team operations and participate in training sessions
Requirements:
Good communication and interpersonal skills
Customer-oriented with a positive attitude
Able to handle difficult customers calmly and professionally
Basic computer knowledge and typing skills
Prior customer service or call centre experience preferred
Interest applicants, pls email updated resume to north3@recruitexpress.com.sg
Joanna Chua
The Outsourcing Team
Recruit Express Pte Ltd
EA Lic: 99C4599
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