Position: Customer Service Executive

Position: Customer Service Executive (4 months contract)
Well Established Oleochemicals Supplier MNC
Working Hours: Monday - Friday (9am - 6pm)
Salary (commensurate with experience): Up to $4,500 + AWS + Variable Bonus
Working Location: Pasir Panjang
Outpatient Medical Benefits and Dental Benefits Provided
Duration: 4 months contract
Industry: Oleochemicals

Main Responsibilities:

To create Sales Order in SAP once sales confirmed by Commercial team.
To liaise with Planners on cargo readiness and Shipping team on the shipping arrangement for CIF/CFR sales. Customers are updated accordingly with the shipment schedule.
To follow up with customers for vessel booking on FOB sales.
To liaise with Shipping team and Finance on LC customers and advance payment customers before sharing the shipment schedule with these customers.
To prepare the shipping instructions for production and QA with the requirements from customers for cargo preparation and loading.
To send final shipping documents to customer once vessel departs.
To gather all information on the complaint received from customer before raising the customer complaint for internal investigation.
To set up new Customer in SAP.
To carry out Customer Service survey annually.

Job Requirements:

Diploma in any field, preferably in logistics/supply chain management.
Have a minimum of 2-3 years of relevant experience.
Must be proficient in SAP modules.

Email to: eugenie.cheah@ascension-sg.com for more information.

***We do not charge our candidates any referral fee nor bind them with any contract. ***

Eugenie Cheah
Consulting Manager
Reg no.: R24122293
EA No: 25C2861

Pay: $4,000.00 - $4,500.00 per month

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