Job Responsibilities:
Maintain the operation of the system dashboard/portal to ensure seamless customer service delivery.
Conduct system monitoring and administration tasks to address potential issues proactively.
Respond swiftly to calls when activated and investigate disturbances, ensuring timely resolution.
Address all inquiries related to seasonal applications, refund matters, and changes of particulars promptly and effectively.
Communicate with users via email, telephone, and the portal to provide assistance and resolve issues.
Ensure the production of daily/monthly reports showcasing occurrences, including email reports and call tracking.
Interested applicants please send your resume to venessagoh@recruitexpress.com.sg
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted.
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