Salary: $4000

Days: Mon - Fri, 9am - 6pm

Location: Central Town Area

Responsibilities:

Lead, supervise, and motivate a team to achieve daily and weekly targets

Provide on-the-ground support, guidance, and real-time troubleshooting during operations

Conduct training and onboarding for new team members to ensure understanding of scripts, systems, and protocols

Ensure compliance with operational guidelines, data collection standards, and quality requirements

Handle escalations, difficult respondents, and operational issues in a professional and timely manner

Work closely with stakeholders and management to implement process improvements and optimise workflows

Manage scheduling, attendance, and manpower planning to ensure sufficient coverage

Support administrative tasks, including documentation, reporting, and coordination of operations

Requirements:

• Singaporeans Only

• Diploma or Bachelor’s degree in Business or a related field (or equivalent work experience)

• Minimum 2–4 years of experience in a call center environment, preferably in outbound operations

• At least 1 year of experience in a supervisory or team leadership role

• Proficiency in MS Office (Excel, Word, PowerPoint) and call monitoring tools and systems

**We regret to inform that only shortlisted candidates would be notified.

Interested applicants, please what's app at Xiu Xia +65 90176371 to find out more about the role.

You can forward your updated resume to xiuxia.lim@cornerstoneglobalpartners.com

Company Registration Number: 201622755N | EA Licence: 19C9859 | Lim Xiu Xia